Clearhour Self-Serve Purchase Terms

Version 2026-09-09, reviewed by Asco Legal. In force from 11 September 2026. Drafted to the Australian unfair contract terms standard and used in all markets.

1. Who we are and what these terms cover

These terms are between Clearhour Limited, a New Zealand company ("Clearhour", "we"), and the law practice or legal practitioner that creates an account ("you"). They govern the self-serve Clearhour platform. You accept them when you create an account, and the version you accepted is recorded with its date. If you have a separate signed agreement with us for custom work, that agreement governs the custom work and these terms govern the self-serve platform.

2. What Clearhour is, and what it is not

Clearhour provides document-automation software. It turns one client questionnaire into your documents, and machine-checks that every filled entry matches the answers given. The documents can come from our verified shelf of published forms, or from a form you upload for us to build a questionnaire around. Clearhour does not provide legal services or advice. We are not a law firm, and do not supervise or advise your practice. The platform produces preliminary draft documents using information supplied through questionnaires and forms selected by you. You must ensure that an appropriately qualified lawyer independently reviews, revises where necessary, approves and settles every document before it is signed, filed, served, provided to a client or otherwise relied upon.

Clearhour does not warrant that every output and document produced by the platform is error-free, complete, current or suitable for any particular matter. You remain solely responsible for reviewing every output and for its legal adequacy, before execution, witnessing and any other use, and for your professional obligations to your client. You confirm you are acquiring the platform in trade for the purposes of your legal practice.

Any explanations provided by the questionnaire assistant are intended only to help your client to understand the meaning of a question in the questionnaire. It is limited to explaining the ordinary meaning of a question, repeating or rephrasing the available response options, and explaining how to navigate or operate the questionnaire. They do not assess a user's legal position, apply legal tests to the user's circumstances, provide any legal advice or recommendation, including how a question should be answered.

3. Accounts, seats and your team

An account is either a solo practitioner account or a firm account. A firm account has an owner who may invite team members by email; each member has their own login and the owner may remove a member at any time. Seats are unlimited and free; we charge per questionnaire, not per person. The account owner can access every questionnaire in the account, and the platform says so on screen where client details are entered. Questionnaires belong to the firm, not to an individual login. You are responsible for the acts of people you give access to.

4. What you buy: a questionnaire

The unit of purchase is a questionnaire. One questionnaire covers one client, or one client couple where the documents are made as a pair, and includes every document produced for it and unlimited regeneration, including after amendments to the same client's answers. Creating an account, setting up your profile and branding, customisation, and sending questionnaire links to clients are all free and unlimited.

5. Payment

Payment is charged per questionnaire through our designated third-party payment processor (Stripe). When you submit your payment details and make your first payment, you authorise us, through Stripe, to securely store your payment credential and to charge the applicable displayed price for each questionnaire you send. The full price for each questionnaire, including the currency and any applicable taxes, are shown before you confirm payment, and we record your consent at that point: who accepted, when, the version of these terms and the Refund Policy accepted. For each questionnaire the full price is charged at the point you send it, which is before your client fills in the questionnaire and before any document is produced. Each single charge covers the whole lifecycle of that questionnaire: you are not charged again for it however many times you resend it to the same client or client couple, correct it or produce its documents. For clarity, the fee for the questionnaire is charged whether or not your client completes the questionnaire, provided the questionnaire was successfully sent by our platform. No refund is available solely because your client does not complete the questionnaire, is abandoned or the matter does not proceed. A refund is only available if we are unable to generate the documents for a questionnaire you have paid for in accordance with our Refund Policy. There is no subscription and no fixed recurring charge: your card is charged only when you send a questionnaire. You can remove your card or close your account at any time. Your card details are held by Stripe, not stored by Clearhour, and you will receive a receipt for each charge. Promotional credits (for example a free first questionnaire offered at sign-up) are applied automatically before any charge is made.

6. Refunds

Our Refund Policy is part of these terms. In short: if we are unable to generate the documents for a questionnaire you have paid for, we will refund the price of that questionnaire in full. Once documents are produced and delivered there are no refunds for change of mind. If delivered documents are defective we will fix them or refund the price of that questionnaire. To the extent required by applicable law, nothing in this clause limits any rights you have under statute that cannot be excluded.

7. Your clients' information

Each questionnaire runs in your client's browser and their answers stay on their device while they fill it in. When they finish, their browser locks the answers to your own key before anything is sent, so Clearhour cannot read them. We briefly hold that encrypted file so it can be delivered to you, and it is deleted from our platform and server on delivery and access by you, in accordance with our data retention practices. If you do not access the file within 30 days after the file is delivered to you, we automatically delete it from the platform and our server. You open files delivered to you in your own browser, and the documents are produced there.

We do hold one record per questionnaire so that every device you sign in from shows the same information relating to that questionnaire, being: the client name and email address you typed, the status, which documents were chosen, and the dates. That record does not contain a client's answers or a generated document. If your client uses the questionnaire assistant, what they type or say to it passes through our server to our AI provider to generate the explanation and is not stored by us. How we use, store and disclose personal information is set out in our Privacy Statement.

8. Intellectual property

We own and retain all right, title and intellectual property in the platform, the software, code, the user interface designs, the questionnaire designs, the field mappings and the country-specific or bespoke form configurations, including any configurations we build from forms you upload. To the extent any copyright or other intellectual property rights might otherwise vest in you by operation of law, you expressly agree that those rights belong to us and are assigned to us upon creation. You retain ownership of your documents uploaded to our platform: your uploaded forms remain yours, and the documents produced by us for a paid questionnaire are yours to use for that client and in your practice. You warrant that you own or have all necessary right to upload any forms, precedents, templates or content provided to us and that such material does not infringe any third-party intellectual property rights. You indemnify us against any claims arising from content you upload to our platform. Upon receipt of payment for a questionnaire, we grant you a non-exclusive, royalty-free licence to use the platform for a particular client or client couple, and to use, modify, print and distribute the resulting compiled documents solely for the purposes of your legal practice and the relevant client matter. You may not resell, reverse engineer, or duplicate the platform or its automated workflow logic to create a competing product or service.

9. Acceptable use

You (and any personnel using your account) must use the platform strictly in accordance with applicable laws, professional conduct standards and in accordance with these terms. When uploading documents, you must upload only blank forms and must not transmit, upload or store unredacted client personal data, information, confidential case files, unlawful or otherwise objectionable content. You are responsible for having all necessary authority and legal basis to provide client contact information to us for the purpose of operating the platform. You are responsible for ensuring that any individual whose personal information is provided to us has been given any notices and information required by applicable privacy laws, including notice that we and our service providers may process that information for the purpose of operating the platform. We may suspend or restrict access to the platform immediately if we reasonably believe that you have breached this clause or that your use of the platform presents a security, legal or operational risk.

10. Service Availability

We aim to make the platform available at all times, but we do not guarantee that the platform, any feature, questionnaire, document generation function or integration will be available uninterrupted, entirely error-free or compatible with all third-party hardware or browser environments.

We reserve the right to suspend the platform access temporarily to conduct routine maintenance, security upgrades, or emergency repairs, and will endeavour to provide reasonable advance notice for planned outages. To the maximum extent permitted by law, we are not liable for any service interruptions, delays, unavailability or degradation of the platform arising from circumstances beyond our reasonable control.

11. Liability

(a) To the extent required by applicable law, nothing in these terms excludes, restricts or modifies any right or guarantee that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993 where they apply.

(b) Where the Australian Consumer Law applies and permits it, our liability for a failure of a consumer guarantee in relation to the platform or a questionnaire is limited, at our option, to resupplying the services (regenerating or fixing the documents) or paying the cost of having them resupplied (section 64A).

(c) New Zealand contracting out: you confirm you are in trade, you are acquiring the platform in trade, and you agree that the Consumer Guarantees Act 1993 does not apply, and that sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply to dealings between us to the maximum extent permitted. We both agree it is fair and reasonable to be bound by this clause, having regard among other things to the fact that you are a legal practice with ready access to legal advice and the ability to assess these terms.

(d) Subject to (a) and (b), our total aggregate liability arising out of or in connection with a questionnaire, however arising, is limited to the amount you paid for that questionnaire, and our total liability arising out of or in connection with these terms, our platform or any questionnaires during any 12 month period is limited to the total amounts you actually paid us in that period.

(e) Subject to (a), neither party is liable to the other for loss of profit, loss of business or indirect or consequential loss.

(f) You acknowledge that: the platform produces drafts for your professional review; our software checks that files correspond with your client's questionnaire answers, but does not verify legal adequacy, correctness, suitability for your client's circumstances or compliance with applicable law; outputs generated may contain inaccuracies, omissions or unexpected results; and you remain solely responsible for reviewing, verifying and approving all outputs before they are used, provided to clients, executed or relied upon.

(g) Subject to (a), we are not liable for decisions, advice, actions or omissions by you, your personnel or your clients arising from or relating to the use of the platform or any generated output.

(h) You indemnify Clearhour against any loss, liability, damage, cost or expense (including legal costs on a solicitor-client basis) arising out of or in connection with: your breach of these terms; or any content uploaded by you to the platform; or your infringement or alleged infringement of any third-party intellectual property rights; or any claim arising from your use of a document or output generated from the platform without appropriate professional review and approval by you; or any breach by you of applicable law, professional obligations, privacy obligations or confidentiality obligations in connection with your use of the platform; except to the extent that the relevant loss, liability, damage, cost or expense was caused by our fraud, wilful misconduct or breach of these terms.

12. Entire agreement and no reliance

These terms, the Refund Policy and the Privacy Statement are the entire agreement for the self-serve platform. You confirm you have not relied on any representation not recorded in them, and both parties agree it is fair and reasonable that this clause binds us, on the same basis as clause 11(c).

13. Changes to these terms

We may update these terms by giving you at least 30 days notice by email and in the product. Changes do not apply retrospectively to questionnaires already paid for. If you do not accept a change, you may close your account before it takes effect and no charge arises from doing so. The version and date of the terms you accepted are recorded at each purchase.

14. Term and closing your account

You may close your account at any time, without penalty and without fee. Documents already produced remain yours, and billing status does not withdraw, invalidate or hide documents that have been produced. On closure we will make your account data available for export for 30 days, then delete it in accordance with the Privacy Statement. We may suspend or restrict access to the platform immediately where reasonably necessary to: protect the security, integrity or operation of the platform; investigate or prevent suspected fraud, unlawful activity, misuse of the platform or a breach of these terms; comply with law, regulation, a court order or the requirements of a regulatory authority. Where reasonably practicable, we will give notice of a suspension and the reasons for it. We may suspend or close an account for material breach of these terms, giving notice and a reasonable opportunity to remedy where the breach is capable of remedy. We may close an account immediately where the breach is not capable of remedy or where continued access would create a material legal, security or operational risk.

Clauses that by their nature are intended to continue after account closure, including those relating to intellectual property, confidentiality, indemnities, survive termination. This clause survives termination for documents already produced.

15. General

These terms are governed by New Zealand law. The New Zealand courts have non-exclusive jurisdiction to determine any dispute arising out of or in connection with these terms. Nothing in this clause limits any right of either party to bring proceedings in the courts of another place, nor does it deprive you of the benefit of any mandatory law that applies and cannot be excluded by agreement. If any part of these terms is found unenforceable, the remainder continues. A failure to enforce is not a waiver.

Clearhour Limited · New Zealand · hello@clearhour.co.nz
Document control: Version 2026-09-09, reviewed by Asco Legal (accepted-changes text adopted 2026-09-09).